Leadership of the development of integrated services

By completing this theme you will be able to:

  1. Gain leadership principles: self-awareness, understanding the perspective of others, developing team working and using stakeholder engagement.
  2. Understand your ‘local landscape’ and the ‘whole population’ approach.
  3. Explore the drivers and barriers for local service change.
  4. Engage with other health professions to design and implement care across services.

What you need to do over the course of the programme:

  • Attend the relevant PICH seminars
  • Project Work: one of your projects is likely to have involved leadership of change. If it hasn’t so far, conduct a project that focuses on leading change.
  • Reflect on your experience of leadership.  Use the Form for trainee to complete for each theme (on the PICH website) – or a tool of your choosing  –  to record your reflections.

Ideas for you to consider within this theme:

  • Looking at your local services there is probably variability of integrated services. Identify gaps and problems with local service provision. Consider the barriers that prevent smooth integration of care. What could be improved?
  • Identify a problem, quantify it, design and implement a solution. Evaluate the impact
  • How does your local area perform against national standards, eg NICE asthma standards/local strategic clinical network standards? Can you use this information to help improve the services?
  • How can you use patients experience and expertise to re-design services?

Ideas that have already been developed – to stimulate your thinking:

Case Study 1

Identify a problem, quantify it, design and implement a solution. Evaluate the impact

A GP trainee working in Brent noticed that her referrals to community paediatrics were frequently rejected. She met the community paediatric team and learned that it very different from adult services (eg those that offer community care for uncomplicated diabetes). She teamed up with another GP trainee: together they found that 35% of GP referrals to community paediatrics had to be redirected. They created a directory of community paediatrics to guide local GPs to the correct referral decision. The directory was published on websites and on the GP electronic patient record. Evaluation of the number of referrals that need redirection since implementation is underway.

Case Study 2

Engage stakeholders to accelerate change and improve sustainability

A CCG commissioner wanted to understand why parents were choosing to come to A&E rather than visit their GP. She organised a workshop of stakeholders. This included patients, paediatricians, GPs, patients, health visitors, London Ambulance Service, voluntary organisations, and commissioning leads. The workshop was very fruitful and was augmented by a piece of work carried out by two paediatric trainees who spent time in a local baby clinic. The trainees talked to mothers about their experiences and were able to get first hand quotations from parents. The commissioner illustrated her report with these quotes, which brought the report ‘alive’ and made it more powerful.

Case Study 3

A paediatrician noticed that many babies aged 0-6 months were attending hospital with common feeding problems. She buddied up with a GP and set up a baby clinic in the GP practice. This required preparation, including going to a ‘Transition to Parenthood’ communication course. Evaluation has included a simple economic outline, showing the savings this service brings to the health economy. They also explored liaising with other health care professionals to aim for a truly integrated clinic. The pair are now exploring ways of spreading the model to other GP practices.

Further reading:

  • NHS Leadership Framework:  The Healthcare Leadership Model has been developed to help staff who work in health and care to become better leaders: Link
  • The self-assessment tool may be useful to use this as a tool for self-knowledge and improvement: Link
  • Whole population segments: PDF
  • London Health Commission summary of call for evidence: PDF
  • Camden work: Link
  • Lambeth and Southwark CYPHP (childrens and young people’s health partnership): Link
  • New Zealand Case study on Integrated working by the Kings Fund: Link
  • Insight into life as a GP: Link
  • Partners in Paediatrics website: Link
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